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FAQS

WHAT IS HAYATT?

HAYATT, translating to life.  Here we do not only provide you with products for a certain age group but we are here to provide you with the best skincare no matter what stage of life you are at. Beauty and skincare has no age requirement which is why we do our best to provide you with natural skincare suitable for all ages and skin types.

WHAT IS GHASSOUL CLAY?

Ghassoul Clay is one of Morocco's best beauty secrets and has been used by Berber women for generations in order to maintain beauty through the use of natural skincare. This natural and mineral rich clay is mined from the Atlas Mountains in Morocco.


Its uses are never ending, from a face mask to a body mask to a hair mask and even as a shampoo alternative this natural mineral clay never disappoints. 

WHAT IS ARGAN OIL?

Argan Oil is another beauty secret used by Moroccan women, often referred to as Liquid Gold because of its countless benefits to your skin and hair. This oil is sourced from the kernels of the Argan tree in Morocco

HOW OFTEN SHOULD I USE HAYATT COSMETICS?

For best results we recommend using our Liquid Gold Argan as a daily moisturiser. Don't forget to use SPF when applying our Liquid Gold Argan during the day. 

We recommend using the Lava Clay Mask on a weekly basis to cleanse your skin. Plus who doesn't love a weekly pamper session? 

CAN I STILL USE HAYATT COSMETICS IF MY SKIN GETS IRRITATED EASILY?

Yes! Our products don’t contain any nasty ingredients. If you’re worried, we suggest consulting your GP or testing the mask on a small patch of skin either inside of your elbow or behind your ear.

IS REDNESS AFTER USING MY CLAY MASK NORMAL?

Yes, redness after using a clay mask is normal. Your face may go red because the Lava Clay Mask works by pulling our impurities from your skin. Here are a couple of things to help reduce redness. 

Don't use hot water to rinse off your mask, use lukewarm water. 

Try not to leave the mask on for more than 15 minutes. 

Use a soft damp face towel to remove the mask. Remember your face and neck is delicate and if the towel is to dry or too rough you may damage your skin and cause more redness. 

Avoid applying moisturiser straight away, you should always moisturise after using a clay mask however please wait around 10 minutes to let your skin breathe! 

WILL I HAVE TO PAY ADDITIONAL DUTIES, VAT OR ADDITIONAL CHARGES?

Some countries may charge duties or VAT when goods are imported. Hayatt Cosmetics has no control over and is not responsible for any of these charges. These charges are imposed by and controlled by local governments, border security and customs authorities and can be added randomly. 

It is your responsibility to pay any duties, VAT or other similar charges. If you refuse to pay these additional amounts then your delivery will be returned to us. Provided that the product is still in its original condition we will refund you the cost of your purchase (minus the costs of chipping to and from your country).